Terms & Conditions

These terms do not affect your statutory rights.
We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering. Goods are not sold on a trial basis. As a result of continuing product development the specification or design of goods may vary. We have the right to refuse at our discretion to supply any goods ordered by you.

Purchase Orders
We accept official purchase orders from Schools, Colleges, LEA’s, Universities, Hospital/Health Trusts and Government bodies. Purchase orders can be faxed to us on 01603 861367, posted to Norfolk Copiers Ltd, 4 Drayton Ind. Estate, Taverham Road, Drayton, Norwich, Norfolk. NR8 6RL, or emailed to mail@norfolkcopiers.co.uk

Acceptance of Orders
After placing an order with ourselves you will receive an acknowledgment email to say we have received your order and are processing it. No contract is formed until the goods are dispatched and you receive an email confirming acceptance of your order and dispatch of the goods. Orders are taken subject to availability of products. If we do not supply any products ordered for any reason, we will refund any money already paid for those products. However, we will not be liable for any other losses or expenses, which you may suffer if we do not supply them.
We reserve the right, at our discretion, to refuse to supply goods you order. We can only accept orders from customers within Great Britain.

Payment
We can only accept orders from customers based in Great Britain and therefore we only ship goods to customers in Great Britain. We accept payment by Visa, MasterCard, Switch, Delta, and Solo bank cards, as well as payment by cheque and bank transfer. 30 day credit accounts are available subject to status and approval.
Customers paying for orders using Visa, MasterCard, Switch, Delta, and Solo bank cards must provide us with the card owners name and full postal address as it appears on their statements. All goods remain the property of Norfolk Copiers Limited until paid for in full.

Prices
All prices exclude VAT, we reserve the right to change prices.
The price for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our suppliers’ price or if due to an error or emission the price published for the goods on our web site is incorrect. We will inform you of the correct price and give you the option to cancel your order.

Delivery
All orders over £150 + VAT will be dispatched free of charge, otherwise a £9.95 + VAT charge will be made for delivery.
All goods in stock are dispatched for next business day delivery (Monday to Friday) providing the order is received and payment authorised before 12.00pm Monday to Friday.
Delivery of the Goods shall be made to the address given on the order and you should make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. 
Deliveries can be made up to 6pm.
All deliveries must be signed for and you should keep your receipt.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the yourselves or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
After delivery you are responsible for protecting the goods against loss or damage. You should inspect the goods before signing for the delivery of them and report any damage from shipping to the courier and ourselves immediately but no longer than 3 days after delivery. You should ensure you sign for the correct number of parcels delivered.
If any items are missing or the wrong items have been shipped you must inform us within 5 days of the delivery date.

Returns
Goods are not sold on a trial basis. All returns must be authorised by our Customer Service Department and a Returns number obtained.
Good returned without a Returns number will be rejected. We not will accept the return of opened software packages or open consumables such as toner cartridges, ink cartridges and paper.

Unwanted Goods
We will only accept the return of non-faulty goods within 7 days of you receiving them, the goods must be in an original, unused and resalable condition, with the manufacturers packaging and boxes un-damaged or defaced. If any goods are returned not in the above condition we will return the goods to yourselves and the cost of re-delivery charged to yourselves. We reserve the right to charge a 20% handling charge should the goods not be in a resalable condition. It is your responsibility to ensure the safe return of the goods to ourselves, once the goods have been received and their condition checked we will refund the cost of the goods using the card details from the original transaction minus our original carriage costs.

Faulty Goods
We will only accept the return of faulty goods within 14 days of you receiving them, we reserve the right to refer you to the products manufacturer to confirm whether goods are faulty. We require a manufacturers call number in order to authorise the return of faulty goods. Once an item has been confirmed as faulty by the manufacturer we will arrange for the collection of the goods. Items returned that are found to be fully working will be returned to yourselves and cost of re-delivery charged to yourselves. We reserve the right to charge a 20% handling fee should the goods be in fully working order.

Warranties
All printers and accessories are warranted by the manufacturer for 12 months unless stated otherwise.
If a product that is not covered by a maintenance agreement develops a fault within the warranty period you should contact the manufacturer who will arrange for repair or replacement of the product. All consumables are warranted by the manufacturer and any faults should be reported to the manufacturer.

Cancelling an order
Orders cancelled before the goods have been shipped will not incur a charge. Orders cancelled after the goods have been shipped but before you have received them will incur a 10% handling fee.

We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions. Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the Courts of England & Wales under English Law. These terms and conditions are subject to change at any time without prior notice to you. Errors and omissions accepted.

Our registered details are:
Norfolk Copiers Ltd., 4 Drayton Ind. Estate, Taverham Road, Drayton, Norwich. NR8 6RL

Tel: 01603 861363 Fax: 01603 861367
Email: mail@norfolkcopiers.co.uk

Company Registration No: 1937445

VAT Registration No: 426 2836 49